Add a private note to a conversation to share internal comments or updates visible only to team members. This feature allows seamless internal communication without affecting the customer’s chat experience.
Easily access previous conversations and contact details in the chat module. This feature helps you review chat history, understand customer interactions, and maintain effective communication for better service.
Wabo allows you to quickly find specific messages within a chat, making it easier to locate important information in long conversations. Follow these steps to search for a message within a chat. How to Search a Message in a Chat in Wabo? Go to the I ...
Searching for a specific conversation in the Wabo Inbox allows you to quickly locate chats based on keywords or customer details, making it easy to manage multiple conversations. Steps to Search for a Specific Conversation: Go to the Inbox Mod ...
Easily manage your team's communication by setting chat statuses. This feature allows you to indicate availability and engagement levels, ensuring effective collaboration and timely responses to customers.
Inactivity timeouts allow you to manage how long a chat remains unattended or open without activity. You can set specific time limits for both unattended chats (when agents don't respond) and closed chats (when customers don't reply). This helps track age ...