Quick replies, or canned responses, allow agents to send predefined messages during chats, improving response time for frequently asked questions. You can easily create and manage quick replies in Wabo. Steps to Create Quick Replies: Go to Your Prof ...
Quick replies in Wabo are customizable. You can easily edit or delete them as needed, ensuring that your predefined responses remain up-to-date and relevant. Steps to Edit/Delete Quick Replies: Go to Your Profile Click on the Profile icon at the ...
Easily filter chats in the Inbox Module by applying specific criteria like chat status, assigned agent, or conversation tags to quickly