Why Are Chats Not Getting Assigned to Any Agent? If chats are not being assigned to any agents in Wabo, it might be due to the auto-assignment setting not being enabled. Follow these steps to resolve the issue by enabling auto chat assignment. Steps t ...
Assigning unassigned chats ensures efficient communication by directing inquiries to the appropriate team members. This process improves response times and enhances customer support by streamlining chat management within Wabo.ai.
This tutorial effectively guides users through the process of reassigning conversations to another agent in Wabo's Inbox module. The steps are concise, clear, and easy to follow.
Unattended Chat tracks chats without agent responses, helping teams identify missed interactions and improve response times to enhance customer satisfaction and engagement.