Auto-Assignment Rules help you automatically assign incoming or updated contacts to agents based on predefined conditions. This ensures faster response times, fair workload distribution, and improved team efficiency.How to Create an Auto-Assignment RuleLo ...
Assigning unassigned chats ensures efficient communication by directing inquiries to the appropriate team members. This process improves response times and enhances customer support by streamlining chat management within Wabo.ai.
This tutorial effectively guides users through the process of reassigning conversations to another agent in Wabo's Inbox module. The steps are concise, clear, and easy to follow.
Unattended Chat tracks chats without agent responses, helping teams identify missed interactions and improve response times to enhance customer satisfaction and engagement.