Add a private note to a conversation to share internal comments or updates visible only to team members. This feature allows seamless internal communication without affecting the customer’s chat experience.
This tutorial effectively guides users through the process of reassigning conversations to another agent in Wabo's Inbox module. The steps are concise, clear, and easy to follow.
Assigning bulk labels to chats in Wabo allows you to efficiently organize and categorize multiple conversations at once, streamlining chat management and improving workflow efficiency.
Assigning chat labels helps organize conversations for better management and tracking. Easily categorize chats by purpose or status to streamline communication and improve workflow efficiency.
Easily access previous conversations and contact details in the chat module. This feature helps you review chat history, understand customer interactions, and maintain effective communication for better service.
Easily manage your team's communication by setting chat statuses. This feature allows you to indicate availability and engagement levels, ensuring effective collaboration and timely responses to customers.
Assigning unassigned chats ensures efficient communication by directing inquiries to the appropriate team members. This process improves response times and enhances customer support by streamlining chat management within Wabo.ai.
Unattended Chat tracks chats without agent responses, helping teams identify missed interactions and improve response times to enhance customer satisfaction and engagement.
Easily filter chats in the Inbox Module by applying specific criteria like chat status, assigned agent, or conversation tags to quickly
Searching for a specific conversation in the Wabo Inbox allows you to quickly locate chats based on keywords or customer details, making it easy to manage multiple conversations. Steps to Search for a Specific Conversation: Go to the Inbox Mod ...
Inactivity timeouts allow you to manage how long a chat remains unattended or open without activity. You can set specific time limits for both unattended chats (when agents don't respond) and closed chats (when customers don't reply). This helps track age ...
Quick replies in Wabo are customizable. You can easily edit or delete them as needed, ensuring that your predefined responses remain up-to-date and relevant. Steps to Edit/Delete Quick Replies: Go to Your Profile Click on the Profile icon at the ...
The Inbox Module in Wabo.ai is your central hub to manage real-time WhatsApp conversations with leads and customers — all in one place. It bridges automation with human support, allowing your team to step in when needed and deliver exceptional custo ...
Quick replies, or canned responses, allow agents to send predefined messages during chats, improving response time for frequently asked questions. You can easily create and manage quick replies in Wabo. Steps to Create Quick Replies: Go to Your Prof ...
Why Are Chats Not Getting Assigned to Any Agent? If chats are not being assigned to any agents in Wabo, it might be due to the auto-assignment setting not being enabled. Follow these steps to resolve the issue by enabling auto chat assignment. Steps t ...
Wabo allows you to quickly find specific messages within a chat, making it easier to locate important information in long conversations. Follow these steps to search for a message within a chat. How to Search a Message in a Chat in Wabo? Go to the I ...