Filter Chats in Inbox Module

Wabo's filtering feature allows you to quickly narrow down conversations based on different criteria such as chat status, agent assignment, labels, and more. This helps in efficiently managing a high volume of conversations and finding specific chats.

Steps to Filter Chats:

1. Go to the Inbox Module

   • On the left-hand side, go to the Inbox module.

2. Select the Filter Icon

   • Look for the Filter icon next to the Unassigned section and click on it.

3. Choose Filter Criteria
   You can filter chats based on several criteria:

   • Chat Status: Choose between Open, Pending, or Closed chats.
   • Conversation Status: Filter by Assigned, Unassigned, or Unattended conversations.
   • Chat Labels: Filter chats based on the labels assigned to them.
   • Channels: Filter chats based on the Bot interactions.
   • Agents: Filter chats based on the agent handling them.

4. Sort Chats by Time

   • Use the Sort by New or Old option by clicking the appropriate radio button to view chats based on when they were received.

5. Apply Filters

   • After selecting your desired filters, click the Apply Filters button to view the filtered results.