📥 Introduction to the Inbox Module

The Inbox Module in Wabo.ai is your central hub to manage real-time WhatsApp conversations with leads and customers — all in one place. It bridges automation with human support, allowing your team to step in when needed and deliver exceptional customer experiences.

🧾 What is the Inbox Module?

The Inbox is a powerful shared workspace where your team can:

View, reply, and manage incoming WhatsApp messages
Seamlessly handover from bot to agent when needed
Assign or auto-assign conversations to specific team members
Track conversation statuses and priorities
View conversation history, tags, and contact information in one screen

💡 Key Features of the Inbox Module

Live Chat View: View and respond to user messages in real-time
Bot-to-Agent Handoff: Automatically or manually transfer chats from bot to human
Contact Details Panel: View contact information, properties, tags, and activity logs
Team Assignment: Manually assign or use Chat Assignment Assignment
Conversation Status: Mark conversations as Open, In Progress, or Resolved
Internal Notes & Tags: Collaborate and organize messages efficiently

🎯 When to Use the Inbox Module

When a bot escalates a user to a human agent
To respond to high-value or complex customer queries manually
To manage daily sales or support chat activity
To review the conversation context before replying

🚀 Getting Started

👉 To access the Inbox:

Navigate to the Inbox Module from the left-hand panel
Use filters, search, and status toggles to manage conversations
Click on any chat to view details and respond in real-time