Unattended Chat
Unattended chats are conversations that have been assigned to agents but have not yet been addressed or responded to by them. Managing unattended chats is crucial for ensuring that no customer queries are left unresolved.
Steps to View Unattended Chats-
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Go to the Inbox Module
- Navigate to the Inbox Module in your Wabo dashboard.
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Open the Drawer Icon
- On the sidebar above the conversation list, click on the drawer icon before the search bar.
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Select the Unattended Chat Section
- In the drawer under the Conversation section, select Unattended to view all chats that have been assigned to agents but remain unattended.
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View Unattended Chats
- Once you select the Unattended, a list of all unattended chats will be displayed. These are the conversations that have not yet been handled by the assigned agents.
Unattended chats can negatively affect response times and customer satisfaction, so it's important to regularly check this section and take action to ensure timely responses.