View Previous Conversations and Contact details of a Chat

Wabo provides an easy way to access a customer's contact details and previous conversation history, enabling agents to get more context for better communication. Follow these steps to view these details within a chat.

Steps to View Previous Conversations and Contact Details:

1. Go to the Inbox Module

   • Navigate to the Inbox section of your Wabo dashboard.

2. Select a Chat

   • Click on the specific chat you want to review.

3. Open the Chat Screen

   • Once you select a chat, the conversation window will open.

4. Click on Contact Details or Previous Conversation Icon

   • Beside the chat window, you will find two icons:
     • Contact Details: Click this icon to view the customer's information.
     • Previous Conversations: Click this icon to access the logs of all previous chats with this customer.

5. View Contact Details

   • In the Contact Details section, you can see the customer's:
     • Name
     • Email
     • Phone Number
     • Location

6. View Previous Conversations

   • In the Previous Conversations section, you'll be able to see:
     • Logs of previous interactions
     • To view the content of previous chats, click on a specific log of previous interactions.

By viewing previous conversations and contact details, you can gain valuable context on the customer's history and needs, ensuring more personalized and effective communication.