How to View Unattended Chats
What is an Unattended Chat?
An Unattended Chat is created when an agent does not respond to a customer within the configured inactivity time-frame. The chat remains open and assigned to the same agent, but it is marked as Unattended for visibility and tracking.
🔍 Note: Round-robin auto-assignment does not apply to unattended chats. This feature is mainly used to monitor agent responsiveness and productivity.
Steps to View Unattended Chats
Log in to your Wabo.ai account.
Navigate to the Inbox module from the left sidebar.
Click on the Filter icon in the Inbox.
In the filter panel, click on the Conversation dropdown.
Select Unattended from the list.
Click on Apply Filters.
The Inbox will now display all Unattended Chats.
Click on any chat to open and view the unattended conversation.
Done 🚀
Why Use Unattended Chats?
Helps track agent response delays
Improves team accountability
Ensures no customer conversation is missed
Provides better visibility into support performance
This guide helps you quickly identify and act on unattended conversations, ensuring timely follow-ups and better customer experience on Wabo.ai.