During a live chat conversation in Wabo.ai, agents may need to quickly check or update a customer’s information. Wabo.ai allows you to open full contact details directly from the Inbox without leaving the conversation screen.This guide explains how to vie ...
Wabo.ai allows agents to send approved WhatsApp templates directly during an ongoing conversation. This is helpful when you want to trigger a predefined message, share important information, or re-initiate a flow while chatting with a customer.Follow the ...
Add a private note to a conversation to share internal comments or updates visible only to team members. This feature allows seamless internal communication without affecting the customer’s chat experience.
Easily access previous conversations and contact details in the chat module. This feature helps you review chat history, understand customer interactions, and maintain effective communication for better service.
Wabo allows you to quickly find specific messages within a chat, making it easier to locate important information in long conversations. Follow these steps to search for a message within a chat. How to Search a Message in a Chat in Wabo? Go to the I ...
Searching for a specific conversation in the Wabo Inbox allows you to quickly locate chats based on keywords or customer details, making it easy to manage multiple conversations. Steps to Search for a Specific Conversation:Go to the Inbox ModuleOpen ...
Easily manage your team's communication by setting chat statuses. This feature allows you to indicate availability and engagement levels, ensuring effective collaboration and timely responses to customers.
Inactivity timeouts allow you to manage how long a chat remains unattended or open without activity. You can set specific time limits for both unattended chats (when agents don't respond) and closed chats (when customers don't reply) & whenever the ch ...
The Smart AI Reply Assistant in Wabo.ai helps you draft, refine, and enhance responses inside the Inbox module. It can generate contextual replies and improve your message using tools like Condense, Fix Grammar, Positive Tone, and Translate.⚠️ Important R ...