Set Character Limits in a WhatsApp Template

Ensuring your WhatsApp templates stay within character limits is essential to prevent message truncation. Here’s how to manage character limits effectively when creating templates in Wabo.ai:

1. Know the Character Limits

• Familiarize yourself with WhatsApp’s character limits for different message types:

  • Text messages: Typically limited to 1024 characters.

  • Button templates: Each button can have a maximum of 25 characters for the button text.

2. Use the Template Module

• Go to the Template Module in Wabo.ai and select Create Template.

3. Draft Your Message

• When writing the body message:

  • Start by composing your message within the character limit.

  • Aim for concise language that conveys your message effectively.

4. Utilize the Character Count Feature

• As you type your message, keep an eye on the character count displayed in the template editor.

• This feature provides real-time feedback on the number of characters used, helping you stay within the limit.

5. Edit for Brevity

• If you approach the character limit:

  • Review the message for opportunities to remove unnecessary words or phrases.

  • Focus on key information to convey your message clearly and succinctly.

6. Test Your Template

• After finalizing your template, send a test message to your WhatsApp number.

• Check that the message displays correctly without truncation.

7. Adjust as Necessary

• If the message appears truncated in the test:

  • Go back to the template and revise the content to shorten it further.

  • Repeat the testing process to ensure the message fits correctly.

By following these steps, you can effectively set character limits in your WhatsApp templates, ensuring that your messages are delivered fully and clearly without any truncation issues.