Check the Contact Communication Stats

Contact Communication Stats help you understand how a contact has interacted with your WhatsApp communications. This includes messages sent, delivered, seen, replied to, or failed—allowing you to track engagement and improve follow-up strategies.

What Are Contact Communication Stats?

Communication Stats provide a summary of WhatsApp interactions for a specific contact, such as:

Number of WhatsApp messages sent
Messages successfully delivered
Messages seen by the contact
Replies received
Failed message attempts

This data helps teams assess response behavior and communication effectiveness at a contact level.

How to Check Contact Communication Stats in Wabo.ai

Follow these steps to view communication stats for any contact:

Step 1: Log in to Wabo.ai

Step 2: Open the Contacts Module

From the left-hand sidebar, click on Contacts.

Step 3: Select a Contact

From the contact list, click on the contact whose communication stats you want to view.

Step 4: Open Communication Stats

On the contact details page, click on the Communication Stats section.

Step 5: Review WhatsApp Summary

You will see a WhatsApp Summary displaying:

WhatsApp Sent – Total messages sent to the contact
WhatsApp Delivered – Messages successfully delivered
WhatsApp Seen – Messages viewed by the contact
WhatsApp Replied – Replies received from the contact
WhatsApp Failed – Messages that failed to deliver

Why This Is Useful

Track engagement at an individual contact level
Identify contacts who have seen messages but not replied
Monitor delivery and failure rates
Improve follow-up timing and communication strategies