Personalize Bot Interactions

Personalize bot interactions by customizing responses based on user data, preferences, or past interactions, making conversations feel more tailored and engaging. This helps improve user experience and fosters stronger connections with customers by addressing their specific needs or inquiries.

Steps to Personalize Bot Interactions Based on Customer Data-

1. Use Variables in Bot Responses:

   • In the Bot Builder, while creating or editing a flow, you can insert variables like {{visitor_name}}, {{email}}, or {{phone_number}} to personalize the conversation based on customer data.

2. Customer Data Integration:

   • The bot can fetch customer details from previous interactions or data stored in the system and use it to tailor responses. For example, instead of a generic greeting, the bot could say:

   • "Hello, {{visitor_name}}, how can I assist you today?"

3. Set Variables in Bot Flows:

   • You can define and update variables throughout the bot flow to capture user inputs and reuse them in later stages of the conversation.

By using variables, the bot can greet customers by name, reference their previous purchases, or address them based on their inquiry history, leading to more personalized and engaging interactions.