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Message, Interactive message and Interactive message list

What is the difference between a message, an interactive message, and an interactive message list? 

Difference Between Message Types:

  1.     Message:
    • Standard text or media sent to the user, used to provide information or prompt responses.
    • Usage in Flow: Offers information or guidance to users.
  2.  Interactive Message:
    • Includes buttons or quick replies for users to take actions directly.
    • Usage in Flow: Enhances engagement and facilitates quick responses.
  3.  Interactive Message List:
    • Presents a list of options or items for the user to choose from.
    • Usage in Flow: Helps users navigate multiple choices easily.

Creating a Flow Using These Message Types:

    1.     Start with a Message: Introduce the topic or ask a question.
    2.     Use Interactive Messages: Prompt users for specific responses with quick options.
    3.     Utilize Interactive Message Lists: Present multiple choices in a structured format.
    4.     Map User Responses: Guide users through the flow based on their selections.

Combining these message types creates a more engaging and user-friendly flow that enhances interaction.

 

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