Edit or Delete Unanswered Queries
Editing or deleting unanswered queries in a bot flow helps ensure that the bot responds accurately to user inputs, improving the overall user experience. Removing unnecessary or incorrect queries also keeps the conversation streamlined and relevant, reducing confusion for the user.
Steps to Edit or Delete Unanswered Queries in Wabo:
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Go to Bot Builder:
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Navigate to the Bot Builder module in Wabo.
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Go to Bot Knowledge Section:
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Click on the Bot Knowledge section.
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Click on User Queries:
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In this section, you will see a list of all unanswered queries.
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Edit a Query:
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Click on the Edit Icon beside the unanswered query you want to modify.
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You can:
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Add a response to the query.
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Link the query to a flow to provide an automated response.
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Add a triggered FAQ Question, which will respond when similar queries are made.
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This allows you to handle unanswered queries by either providing a direct answer or linking them to your existing bot flows or FAQ database.