Buttons in a Flow

What Are Buttons in a Flow?

In the Flow Builder of the Bot Builder module, buttons are interactive elements that users can click to perform specific actions. There are two types of button configurations:

1. Interactive Message: You can add up to 3 buttons.

2. Interactive Message List: You can add up to 10 buttons.

Steps to Configure Button Actions?

1. Go to Flow Builder:
   

   • On the left-hand side, Navigate to the Bot Builder module and open the flow you are working on.

2. Create a Node:
   

   • When adding a new node, choose either Interactive Message or Interactive Message List based on the number of buttons you need.
     
     

3. Add Buttons:
   

   • Add the desired number of buttons (up to 3 in Interactive Message, up to 10 in Interactive Message List).

4. Configure Button Actions:
   

   • Each button can be configured to perform one of the following actions:

     • Connect to Flow Node: Redirect the user to another node in the flow.
       
       

     • Call on a Number: Trigger a phone call to a specific number.
       
       

     • Open a URL: Direct the user to a website link.
       
       

     • Assign Live Agent: Assign the user to a live customer support agent.
       
       

     • Opt-in/Opt-out: Allow users to opt in or opt out of specific services or communications.

5. Save Configuration:
   

   • After setting the actions for each button, save the flow to ensure the configuration is updated.
     
     

Using buttons in your flow enhances interactivity and makes it easier for users to take immediate action based on their needs.