Bulk Assign or Unassign Contacts

This feature allows you to assign or unassign multiple contacts to agents in one action. It is used to efficiently manage workload distribution among agents.

Steps to Bulk Assign or Unassign Contacts in Wabo-

To bulk assign or unassign contacts, follow these steps:

1. Navigate to the Contact Module:

   • On the left-hand side, go to the Contact Module and select Contact.

2. Select Contacts:

   • Click the checkbox next to each contact you want to update. You can select multiple contacts by checking the boxes before their names.

3. Bulk Assign Contacts:

   • Click on the Assign To button at the top of the page.

   • Choose the agent you want to assign the selected contacts to.

4. Bulk Unassign Contacts:

   • Click on the Unassign button to remove the selected contacts from their current agent.

5. Confirm Changes:

   • Ensure the changes are confirmed and saved for them to take effect.

Your selected contacts will now be either assigned to a new agent or unassigned from their current one.