Analyze Bot Performance
This involves reviewing metrics such as conversation volume, response times, message exchanges, and bot success rates. It is used to assess how well the bot is functioning, identify areas for improvement, and optimize user engagement and overall bot efficiency.
Steps to Track and Analyze Bot Performance in Wabo:
To monitor the performance of your bot in Wabo, follow these steps:
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Go to the Analytics Module:
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Log in to Wabo and navigate to the Analytics module.
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Select the Bot Section:
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In the Analytics module, select the Bot section to access bot-related metrics.
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Analyze Key Performance Metrics:
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Messages Exchanged: Track the total number of messages exchanged between the bot and users.
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Conversation Duration: Measure how long conversations last on average.
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Total Conversations Handled by Bot: See the total number of conversations the bot has successfully managed.
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Average Messages per Conversation: Understand the typical number of messages in each conversation.
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Total Answers Failed to Deliver by Bot: Identify how many times the bot failed to provide the correct response.
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These insights help you optimize your bot's performance and improve user interactions.