Creating an Automation Journey with example

In this use case, we will walk you through setting up an automation flow in Wabo.ai where:

📌 Trigger: When a new contact is created
✅ Condition: The contact’s mobile number is not empty
💬 Action: A WhatsApp message is sent using a selected template

✨ Step-by-Step Guide

Step 1: Navigate to Automation Journey

Login to your Wabo.ai dashboard.
Go to the Automation module from the main menu.
Click on Create Journey.

Step 2: Set the Trigger

Select the trigger as Contact Created.
👉 This ensures the journey starts as soon as a new contact is added to the system.

Step 3: Add a Condition

After setting the trigger, click on “+ Add Condition”.
Choose Check Contact Field.
Configure it like this:
- Field: Mobile Number
- Condition: Is not empty

📌 This ensures only contacts with a valid mobile number will proceed in the journey.

Step 4: Set the Action

Click on “+ Add Action” after the condition block.
Select Send WhatsApp.
Choose the WhatsApp template you want to send.
Fill in dynamic variables (if the template requires them) such as name, date, etc.

Step 5: Connect the Journey Blocks

Connect the blocks with each other.

Step 6: Save and Activate the Journey

Click on the “Save” button (usually at the top-right or bottom).
Give your journey a name (e.g., "Welcome Message on New Contact").
Hit “Activate” to turn it live.

🔄 Result:

Now, whenever a new contact is added with a mobile number, they will automatically receive a WhatsApp message using the template you selected.